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<article article-type="research-article" dtd-version="1.3" xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xml:lang="ru"><front><journal-meta><journal-id journal-id-type="publisher-id">msuecon</journal-id><journal-title-group><journal-title xml:lang="ru">Вестник Московского университета. Серия 6. Экономика</journal-title><trans-title-group xml:lang="en"><trans-title>Lomonosov Economics Journal</trans-title></trans-title-group></journal-title-group><issn pub-type="ppub">0130-0105</issn><publisher><publisher-name>MSUPRESS</publisher-name></publisher></journal-meta><article-meta><article-id pub-id-type="doi">10.38050/01300105201723</article-id><article-id custom-type="elpub" pub-id-type="custom">msuecon-400</article-id><article-categories><subj-group subj-group-type="heading"><subject>Research Article</subject></subj-group><subj-group subj-group-type="section-heading" xml:lang="ru"><subject>ОТРАСЛЕВАЯ И РЕГИОНАЛЬНАЯ ЭКОНОМИКА</subject></subj-group><subj-group subj-group-type="section-heading" xml:lang="en"><subject>BRANCH AND REGIONAL ECONOMY</subject></subj-group></article-categories><title-group><article-title>Гладкая бесшовная транспортная система - инновационная модель будущего: природа, сущность, детерминанты качества</article-title><trans-title-group xml:lang="en"><trans-title>Smooth Seamless Transport System - the Innovative Model of the Future: Nature, Essence, Quality Determinants</trans-title></trans-title-group></title-group><contrib-group><contrib contrib-type="author" corresp="yes"><name-alternatives><name name-style="eastern" xml:lang="ru"><surname>Лапидус</surname><given-names>Б. М.</given-names></name><name name-style="western" xml:lang="en"><surname>Lapidus</surname><given-names>B. M.</given-names></name></name-alternatives><email xlink:type="simple">infodilemma@yandex.ru</email><xref ref-type="aff" rid="aff-1"/></contrib><contrib contrib-type="author" corresp="yes"><name-alternatives><name name-style="eastern" xml:lang="ru"><surname>Лапидус</surname><given-names>Л. В.</given-names></name><name name-style="western" xml:lang="en"><surname>Lapidus</surname><given-names>L. V.</given-names></name></name-alternatives><email xlink:type="simple">infodilemma@yandex.ru</email><xref ref-type="aff" rid="aff-2"/></contrib></contrib-group><aff-alternatives id="aff-1"><aff xml:lang="ru"><institution>Международный союз железных дорог (UIC); Объединенный ученый совет ОАО «РЖД»</institution><country>Россия</country></aff><aff xml:lang="en"><institution>International Union of Railways (UIC); the joint scientific Council of JSC "RZD"</institution><country>Russian Federation</country></aff></aff-alternatives><aff-alternatives id="aff-2"><aff xml:lang="ru"><institution>МГУ имени М. В. Ломоносова</institution><country>Россия</country></aff><aff xml:lang="en"><institution>Moscow state University named after M. V. Lomonosov</institution><country>Russian Federation</country></aff></aff-alternatives><pub-date pub-type="collection"><year>2017</year></pub-date><pub-date pub-type="epub"><day>07</day><month>04</month><year>2021</year></pub-date><volume>0</volume><issue>2</issue><fpage>45</fpage><lpage>64</lpage><permissions><copyright-statement>Copyright &amp;#x00A9; Лапидус Б.М., Лапидус Л.В., 2021</copyright-statement><copyright-year>2021</copyright-year><copyright-holder xml:lang="ru">Лапидус Б.М., Лапидус Л.В.</copyright-holder><copyright-holder xml:lang="en">Lapidus B.M., Lapidus L.V.</copyright-holder><license xml:lang="ru" license-type="creative-commons-attribution" xlink:href="https://creativecommons.org/licenses/by/4.0/" xlink:type="simple"><license-p>Данная работа распространяется под лицензией Creative Commons Attribution 4.0.</license-p></license><license xml:lang="en" license-type="creative-commons-attribution" xlink:href="https://creativecommons.org/licenses/by/4.0/" xlink:type="simple"><license-p>This work is licensed under a Creative Commons Attribution 4.0 License.</license-p></license></permissions><self-uri xlink:href="https://msuecon.elpub.ru/jour/article/view/400">https://msuecon.elpub.ru/jour/article/view/400</self-uri><abstract><p>Объединение транспортно-технологических элементов перевозки, оказываемых различными видами транспорта, в единую транспортную услугу, максимально обеспечивающую потребительские ожидания пассажиров, следует относить к признакам бесшовной транспортной системы, а перевозки, осуществляемые в рамках такой системы, - бесшовная транспортная услуга или продукт. Во всей цепочке гладкой бесшовной перевозки должно обеспечиваться одинаковое предложение качества во всех ее звеньях.</p></abstract><trans-abstract xml:lang="en"><p>Combining transport and technological elements of transportation, provided by different transport modes in a single transport service, providing maximum passengers’ expectations should be referred to the smooth seamless transport system’s feature but transportation carried out within the framework of such a system to the smooth seamless transport service or product. Throughout the smooth seamless transportation chain should be provided the same proposal quality in all its links.</p></trans-abstract><kwd-group xml:lang="ru"><kwd>открытые железные дороги</kwd><kwd>бесшовная транспортная система</kwd><kwd>потребительский спрос</kwd><kwd>гладкая бесшовная транспортная услуга</kwd><kwd>детерминанты качества</kwd><kwd>ожидания пассажиров</kwd><kwd>лояльность</kwd><kwd>удовлетворенность пассажиров</kwd></kwd-group><kwd-group xml:lang="en"><kwd>open railways</kwd><kwd>seamless transport system</kwd><kwd>customer demand</kwd><kwd>smooth seamless transport service</kwd><kwd>quality determinants</kwd><kwd>passengers’ expectations</kwd><kwd>loyalty</kwd><kwd>passengers’ satisfaction</kwd></kwd-group></article-meta></front><back><ref-list><title>References</title><ref id="cit1"><label>1</label><citation-alternatives><mixed-citation xml:lang="ru">Лапидус Б. М. 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