For citations:
Kazakov S.P., Babintseva E.S. DEVIANT BEHAVIOR OF STAFF AND CUSTOMERS IN SERVICE ORGANIZATIONS: CAUSES AND EFFECTS. Moscow University Economics Bulletin. 2019;(1):157-181. (In Russ.) https://doi.org/10.38050/01300105201919
Kazakov S.P., Babintseva E.S. DEVIANT BEHAVIOR OF STAFF AND CUSTOMERS IN SERVICE ORGANIZATIONS: CAUSES AND EFFECTS. Moscow University Economics Bulletin. 2019;(1):157-181. (In Russ.) https://doi.org/10.38050/01300105201919